Video Conferencing call

What is your organization's definition of acceptable video call quality? Video calls used to be confined to high end meeting rooms and boardrooms, and in those days they got away with relying on packet loss to identify issues.

The difference today is that video environments are much larger, and poor call quality has increased as video calls happen more frequently across regular networks.These are the rules to stick to, in order to improve video conferencing call quality and user experience from an IT perspective. Expand image.

Rule #1: Start with the classic “identify the problem” approach.

IT managers and video administrators will tell you that call quality issues are bound to happen. In the old days of dedicated networks, a single statistic of packet loss was all you needed to diagnose poor call quality. Today, identifying low quality calls often dependent on more call quality indicators than just packet loss because their are many paths a call can take.

Videoconferencing includes content sharing, voice and video and each one of these communication protocols has it's own individual call quality metrics that can indicate a problem.

The real problem is that many organizations don't have a monitoring tool that measures comprehensive video call quality metrics like shown in the table above. Check out our introduction to the most comprehensive video call quality monitoring tool around - just released last week.

Rule #2 Manage video call quality at scale.

Your video environment is growing. If it isn't growing, it's probably related to poor user experience (such as bad video calls).

“You can’t manage what you don’t measure.” If you can't see what's going on in your entire video / uc network across the organization in real time, then you will continuously lose the battle with video call quality on a reactive rather than proactive issue resolution model.

Scaling your resources to provide quality video / uc service across your organization could mean hiring more folks or outside video conferencing services help, or it could be as simple as having one single-pane-of-glass monitoring platform in real time.